Enterprise systems
Microsoft 365, Entra ID, Exchange, Teams, SharePoint, Intune, Active Directory, RBAC, MFA, SSO, and Conditional Access.
Raleigh-Durham, NC · Enterprise IT & AI Operations
I make complex systemswork like they should.
IT systems and operations specialist with 6+ years supporting enterprise users, access workflows, endpoint platforms, and telecommunications—now building governed AI operations on top of that foundation.
6+Years in enterprise IT
2,000+Users supported
4Corporate entities deployed
FinalTechnical escalation point
01 / Expertise
Operations depth.
Builder instinct.
The connective tissue between enterprise infrastructure, people, process, and the AI systems being introduced into all three.
Automation & data
Python, PowerShell, Bash, REST APIs, Microsoft Graph, reporting, workflow automation, dashboards, and data quality.
AI operations
Agent governance, access controls, use-case documentation, model evaluation, MCP, RAG, and multi-agent orchestration.
Telecommunications
RingCentral administration, SD-WAN operations, ISP circuit management, Verizon Business Manager, call routing, and vendor coordination.
01
AI-powered UGC generation
Bermy Banana
A generative media platform for creating influencer photos, talking-head videos, and product demos through flexible multi-scene workflows.- Next.js
- Generative media
- Multi-scene workflows
02
Agent-native career operations
JobWeaver
An AI-agent-native job scout and resume tailoring pipeline with fit ranking, anti-fabrication guardrails, cover-letter generation, and recruiter-ready PDF output.- Python
- LLM evaluation
- PDF automation
03
Desktop automation over MCP
CUA Driver for OpenClaw
A practical integration that gives local AI agents 33+ desktop-control tools across screenshots, accessibility trees, mouse input, keyboard actions, and app control.- MCP
- macOS
- Agent tooling
04
Reusable agent skill
Startup Pressure Test
A structured framework that forces startup ideas through kill conditions, a six-part scorecard, competition analysis, first-customer planning, and a two-week MVP test.- Agent skills
- Research
- Decision systems
03 / Experience
Built in the real
world of operations.
Hands-on enterprise support, administration, automation, and escalation—where reliability and clear documentation matter.
2023 — Present
Senior Telecommunications Administrator
Falls of Neuse Management LLC
Final technical escalation point for telecommunications and endpoint issues across a 2,000+ user enterprise. Administers the Microsoft 365 environment, identity and device platforms, RingCentral, and Verizon services while automating provisioning and call-routing workflows.
2022 — 2023
IT Service Desk Technician
Falls of Neuse Management LLC
Provided Tier 2 and Tier 3 support across networking, SD-WAN, Windows, iOS, printers, Microsoft 365, onboarding, permissions, and device configuration for distributed teams.
2022
Help Desk Technical Support Representative
Koniag Government Services
Supported Social Security Administration employees nationwide under Public Trust requirements, resolving Microsoft 365, VPN, network, hardware, and proprietary application issues.
2019 — 2021
Help Desk Specialist
BCT Partners
Supported day-to-day IT operations spanning hardware, software, email administration, onboarding, offboarding, security monitoring, and troubleshooting.
04 / Credentials
Trust, service,
continuous learning.
In progressMicrosoft 365 Copilot and Agent Administration Fundamentals
ClearancePublic Trust — U.S. Government
CertificationHDI Customer Service Representative
EducationComputer Science coursework — Manhattan College
05 / Contact
Let’s make the
system better.
Open to conversations about enterprise IT operations, automation, telecommunications, and responsible agent deployment.
contact@ianinho.com