Ian Simmons
Telecommunications Administrator
With over 7 years of dedicated experience in IT and telecommunications, I specialize in managing robust communication infrastructures and providing exceptional technical support.
About Me
My journey in IT, from providing foundational support to leading telecommunications strategy and infrastructure management.
My Professional Journey
My career in Information Technology began as a Help Desk Specialist, where I honed my skills in troubleshooting and user support. This foundational experience paved the way for my progression to a Telecommunications Administrator. In this role, I've taken leadership in managing complex VoIP systems, overseeing enterprise-scale communication infrastructure, and implementing mobile device management (MDM) solutions.
Scope and Impact
I am responsible for ensuring seamless communication and technical support for thousands of users across various platforms. My work involves strategic planning, system upgrades, and maintaining high availability of critical communication services.
Core Technical Proficiencies
My technical toolkit includes in-depth knowledge of networking principles, server administration (Windows & Linux environments), comprehensive management of Office 365 suites, and robust Active Directory services. I am also proficient in Python scripting for automation and system integration tasks, enhancing efficiency and streamlining operations.
Work Experience
A timeline of my professional roles and responsibilities, showcasing my growth and contributions in the IT field.
Falls of Neuse Management LLC
Falls of Neuse Management LLC
Telecommunications Administrator
Current
IT Service Desk Technician
Previous
Golden Technology Inc
Golden Technology Inc
Help Desk Technician
Koniag Government Services
Koniag Government Services
Help Desk Support (SSA)
BCT Partners
BCT Partners
General IT Operations
Hollister Co.
Hollister Co.
Brand Representative
Skills & Certifications
A blend of technical expertise, professional certifications, and essential soft skills that drive my performance.
Technical Skills
- VoIP (RingCentral)
- Python Scripting
- Microsoft Intune (MDM)
- Apple Business Manager
- Office 365 Suite
- Active Directory
- SolarWinds Monitoring
- SD-WAN Technologies
- VPN Troubleshooting
Soft Skills
- Excellent Customer Service
- Problem Solving
- Communication
- Team Collaboration
Certifications
- Public Trust Clearance
- HDI Customer Service Representative (CSR)
Language Proficiencies
My ability to communicate across diverse linguistic backgrounds, enhancing collaboration and understanding.
English
Native
Spanish
Limited Working
Turkish
Elementary
Japanese
Elementary
Somali
Elementary
Arabic
Elementary
Russian
Elementary
Portuguese
Elementary
Get In Touch
I'm available for new opportunities and collaborations. Feel free to reach out or schedule a meeting.
Contact Channels
Send Me An Email
Have a question or want to work together? Click the button below to send me an email directly.
Email contact@ianinho.com